Returns and Refunds Policy
At LocalProducts.shop, we provide a platform to connect buyers and sellers, enabling them to trade directly. Please note that LocalProducts.shop does not process payments, manage shipping, or facilitate refunds or returns. These aspects are solely managed by the individual vendors.
Vendor Responsibility
Each vendor on LocalProducts.shop has their own policies regarding returns, exchanges, and refunds. As such:
- It is the responsibility of the vendor to outline their return and refund policy clearly on their product listings or during communication with buyers.
- Buyers are encouraged to communicate directly with the vendor before making a purchase to understand the return or refund terms.
Steps for Returns or Refunds
If you wish to request a return or refund:
- Contact the Vendor Directly:
- Use the messaging system provided on our platform or the vendor’s preferred communication channel to explain your issue.
- Provide any relevant details, such as proof of purchase and the reason for your request.
- Follow the Vendor’s Process:
- Each vendor may have specific requirements for processing returns or refunds, such as providing a receipt, returning the product in its original condition, or meeting certain timeframes.
LocalProducts.shop’s Role
- Neutral Platform: LocalProducts.shop does not mediate disputes or process refunds between buyers and sellers.
- No Liability: As payments are arranged directly between buyers and sellers, LocalProducts.shop cannot guarantee refunds or be held responsible for disputes related to transactions or product quality.
Tips for Buyers
- Review Listings Carefully: Check product descriptions, images, and vendor policies before purchasing.
- Communicate Clearly: If you have questions or concerns about returns, shipping, or refunds, contact the vendor before completing your order.
- Document Transactions: Keep records of your communication and agreements with vendors for future reference.
If you encounter unresolved issues, we encourage both buyers and sellers to work collaboratively to find a solution. By fostering trust and clear communication, LocalProducts.shop aims to create a positive and transparent trading environment for all users.